Returns Policy

For Personalised Gift Items:

As all personalised gift items are made to order, we shall only give a replacement or refund if the item has been received in a damaged condition through the postal system. Claims must be made within 14 days of order date. We do require the item to be returned to us in case the courier concerned wishes to view this. Any costs you incur for returning the faulty item shall be refunded to you.

For Non-Personalised Gift Items:

If you're unhappy with any aspect of your chosen gift item, we shall exchange or refund this within 14 days of purchase excluding postage/carriage costs. If you receive the item damaged in the post, then the purchase price and the postage shall be refunded. You will need to return the item to us to enable any refund transactions to take place.

To return an item to us, please send to:

Mr Les Lumsden
Impressions Designer Gifts
(Returns)
60 Sythrum Crescent
GLENROTHES
Fife KY7 5DH

(Sorry, We Cannot Receive Any Visitors To This Address)

detailing the reason for the return, details of the original Paypal transaction, and of course your name and address. If you have any further queries about returning items, you can phone us on 01592 753749 or send us an email via our Contact Page on this site, and we'll get back to you as quickly as possible.